Partner and creative director at KD1 design agency, working in all fields of visual corporate communication.
Co-founder and former CCO of Smaply by More than Metrics, creating SaaS tools for service designers.
Service Design Consultant for Deutsche Telekom, implementing digital customer journey mapping.
Co-Publisher and designer of business bestseller This is Service Design Doing together with Marc Stickdorn, Adam Lawrence, and Markus Hormeß, over 250,000 copies sold in 8 languages.
Creative Director in branding projects for Canada Life, BNP Paribas Real Estate, Trimet, KHS, Janssen Germany, Johnson & Johnson, REWE Group.
Co-Publisher and designer of business bestseller This is Service Design Thinking together with Marc Stickdorn, over 150,000 copies sold in 6 languages.
Speaker at conferences, universities and fellow agencies on design operations, service design, start-ups, and daily agency struggle.